Privacy policy

This privacy policy explains what personal data Artberry collects, why we collect it, who can see it, who we share it with, how long we keep it and the choices you have. It covers the Artberry app for Android and iOS and the website artberry.in.

Artberry is run by Artberry Tech Private Limited (CIN U62011PN2025PTC245648), a company registered in India with its registered office at Ganga Orchid, Phase 2, H.No. 1/2A, S.No. 83A, 83B, Mundhwa, Hadapsar, Pune, Maharashtra 411028, India. In this policy, "Artberry", "we" and "us" mean Artberry Tech Private Limited. We decide how and why your personal data is used, so we are responsible for it under Indian law.

You can browse artists and gigs without an account. If you do, the only record we keep of your visit is our server logs (section 2).

When you create an account, you agree to Artberry using your personal data as this policy describes. You can withdraw that agreement at any time by deleting your account (section 9).

Artberry is only for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we learn that an account belongs to someone under 18, we delete it. If you think a child is using Artberry, please tell us at support@artberry.in.

Your account

• Your mobile number, so you can sign in with a one-time code sent by SMS. Artberry accepts Indian (+91) numbers only. If an older account of yours uses an email address instead, we send codes to that email.
• One-time codes, which we store only in scrambled form. They expire after 10 minutes.
• Whether you use Artberry as an artist or an organizer.

Your profile

• Your name, profile photo, city and bio.
• If you are an artist: your category, area, state, languages and years of experience, and, only if you choose to add them, your age, gender, height and build.
• If you are an organizer: your organization name, company website and GSTIN, if you choose to add them.
• Your email address, if you choose to add one.

We use these to show your profile, help organizers find the right artist and run your account. You can change or clear any optional field in Edit profile.

What you post

• Portfolio photos and videos, packages (name, description, price range, duration and what is included), gig posts, and gig applications (your quoted rate and cover letter).

We use these to show your work and your listings to other people, as you ask us to.

Bookings

• The event date, time and duration, event type, location and venue, number of guests, budget, any notes you add, a copy of your name, mobile number and email address, and the booking status, including who cancelled and why.

We use these to send your request to the artist, keep you both up to date and help if something goes wrong.

Messages

• The chat messages you send and receive on Artberry.

We use these to deliver your messages, and to look into reports of abuse, fraud or rule breaking.

Your activity

• Artists and gigs you save, and the profiles you open. You can see how many people viewed your profile, but nobody can see who viewed theirs.
• Your in-app notifications.

Safety

• Reports you make and reports about you, including the reason and any details, the people you block, and the actions our team takes.

We use these to keep Artberry safe and to enforce our Terms.

Device and technical data

• If you allow notifications, a push notification token for your device, so we can send you alerts.
• Our servers log the IP address, device and browser type, the address of each request (which can include what you searched for), the time and any errors. We use these logs to keep Artberry secure, fix problems and meet our legal duties.
• On your device, the app stores your sign-in token securely, and keeps a copy of your account details, your mobile number, recent searches and settings so you do not have to enter them again. The website uses one cookie to keep you signed in, and your browser's storage for your settings, recent searches and unsent gig drafts. We do not use advertising or tracking cookies.

Support

• Emails you send us and our replies.

What we do not collect

We do not collect your precise location or your contacts, and we do not use your microphone. We do not collect bank, card or payment details, because Artberry never handles money. We do not ask for health information, biometric data, Aadhaar, PAN or other identity documents. If you set a password on an older email account, we store only a scrambled form of it. We do not use advertising, analytics or crash reporting tools, and we do not track you across other apps or websites.

• Artist profiles are public. Once our team publishes your artist profile, anyone can see it in the app and on artberry.in without signing in, and search engines such as Google can show it in their results. This includes your name, photo, category, city and area, bio, languages, experience, packages and prices, portfolio, and the age, gender, height and build you choose to add.
• Gig posts are public. Once our team approves a gig, anyone can see it, along with the name and photo of the person who posted it, and search engines can show it.
• Organizer profiles show your name, photo, city and bio to anyone who opens them. Your organization details and GSTIN are not shown.
• Photos and videos you upload are delivered from media.artberry.in. Anyone who has the link to a file can open it, even before your profile is published or after you remove the item, until you delete your account.
• When you send a booking request, the artist sees your name, photo and the event details. When the artist accepts, we show each of you the other's mobile number so you can plan the event, and we also share the email address on your account with the artist, if you added one.
• When you apply to a gig, the person who posted it sees your profile, quoted rate and cover letter.
• People you chat with see your messages, name and photo.
• Your mobile number and email never appear on your public profile.

A small Artberry team reviews new artist profiles and gigs before they go public, and handles reports and support. To look into a report, stop fraud or meet a legal duty, our team can see account details, listings, bookings and chat messages. Chats on Artberry are not end-to-end encrypted. Only staff who need this access have it.

We use these companies to run Artberry. Each one gets only the data it needs to provide its service to us, is bound by contract or its terms to keep that data secure, and must protect it with the same or equal care as this policy describes.

• Amazon Web Services, in Mumbai, India: hosting, database, file storage, server logs and service emails. Photos and videos are delivered through Amazon CloudFront, which keeps copies on servers around the world so they load quickly.
• 2Factor, in India: sends one-time codes by SMS. It receives your mobile number and the code.
• Pusher, in its Mumbai region: delivers chat messages and in-app updates instantly.
• Expo, in the United States, with Google Firebase Cloud Messaging and Apple Push Notification service: deliver push notifications. They receive your device's push token and the notification text, which can include a sender's name and the start of a message.
• Photon by komoot, in Germany: suggests places as you type in a city field. Our servers send it only the text you type, never your IP address or anything about your device.
• Google Workspace: our email, including support@artberry.in.

We do not sell your personal data, and we do not share it with advertisers or data brokers.

We share personal data with the police, courts or government agencies only when the law requires it, for example a lawful order under the Information Technology Act, 2000, or when it is needed to protect someone from harm. We report offences that the law requires us to report, such as those under the Protection of Children from Sexual Offences Act, 2012. If Artberry is ever merged with or sold to another company, your data stays protected by this policy, and we will tell you before anything changes.

Our servers are in India, in the Amazon Web Services Mumbai region. Some of the service providers in section 5 handle data in other countries, including the United States and Germany, to deliver notifications, city suggestions and photos. We send data outside India only as Indian law allows.

• Your account, profile, posts, bookings and chats: while your account is open. Removing a portfolio item, package, gig or application hides it from everyone straight away, but the hidden copy, and any photo or video file, stays on our servers until you delete your account.
• When you delete your account, we erase your name, mobile number, email address, profile details, portfolio and uploaded files straight away. A few records stay without your name or contact details, as the points below and artberry.in/delete-account explain.
• Booking records, hidden copies of packages, gigs and applications, reports, blocks, and content our team has removed for breaking our rules, with our notes on them: kept only as long as we need them to keep the other person's booking history, deal with repeat abuse and answer legal claims or lawful requests from the police, courts or government. Once an account is deleted, these records no longer carry that person's name or contact details. We have not set a fixed period for them.
• Server logs: 30 days. The access logs of the load balancer in front of our servers, which record the IP address and web address of each request, are kept for 90 days.
• Backups: our database backups are kept for 7 days, and deleted photos and videos stay in our storage backups for up to 30 days. Copies already cached by our content delivery network, or saved by other people, can take longer to disappear.

• In the app: tap your profile picture at the top left of Home, tap the gear icon to open Settings, then tap Delete account. We text a one-time code to your registered number to confirm it is you.
• On the website: sign in at artberry.in, open your profile, then Settings, and choose Delete account.
• If you cannot sign in, follow the steps at artberry.in/delete-account.

Deleting your account withdraws your consent, and we stop using your data, except for the records section 8 describes. You can also remove parts of your data without deleting your account: edit or clear profile fields, remove portfolio items, packages, gig posts and applications, and turn off notifications in your phone's settings. The full list of what is deleted and what is kept is at artberry.in/delete-account.

You can ask us to:

• tell you what personal data we hold about you, how we use it and who we have shared it with;
• correct, complete or update your data. You can change most of it yourself in Edit profile;
• erase your data; and
• let someone you nominate use these rights for you if you die or cannot act yourself.

To make a request, write to support@artberry.in from the email address on your account, or include your registered mobile number, so we can confirm it is you. We acknowledge every request within 24 hours and complete it within 30 days.

If you are not happy with how we handle a request or your data, you can complain to our Grievance Officer (section 14). Once the Digital Personal Data Protection Act, 2023 gives you the right, you can also complain to the Data Protection Board of India.

• Data travels between your device and Artberry over encrypted connections.
• Our database and file storage are encrypted.
• One-time codes are stored only in scrambled form, expire after 10 minutes and stop working after 5 wrong tries.
• Staff use separate accounts, and only those who need personal data can reach it.
• We keep logs so we can spot and investigate misuse.

No system is perfectly secure. If a breach affects your personal data, we will tell you without delay what happened and what you can do, and we will report it to the authorities as the law requires.

We send one-time codes by SMS, and booking and chat updates as push notifications (if you allow them) and in the app. We may email you about your account, for example if our team blocks it. We do not send marketing messages unless you agree to them.

If we make an important change, we will let you know before it takes effect, and update the date at the top of this page.

For questions about this policy or your personal data, write to support@artberry.in.

If you have a complaint about how we handle your personal data, write to our Grievance Officer. We acknowledge every complaint within 24 hours and resolve it within 7 days.