Cancellation and refund policy

Artberry Tech Private Limited runs Artberry, where organizers find and book artists. Artberry does not collect, hold or process any payment, and booking is free, so there is never a payment for Artberry to refund. This policy explains how cancellations work and what we expect from artists and organizers when money has been paid between them. If we ever add paid features to Artberry, we will publish their refund terms here before you can buy them.

A booking starts as a request from an organizer. The artist has 24 hours to accept or decline it. If they do not reply in time, or the event time passes first, the request expires and you are both told. A booking is confirmed only when the artist accepts. Any payment is agreed and made directly between the organizer and the artist, outside Artberry. Artberry charges no commission.

You can cancel a request, or a confirmed booking that has not been completed, at any time from Bookings. The artist is told straight away. If you have already paid the artist, what happens to that money depends on what you agreed with them, so please agree cancellation terms in the chat before you pay anything.

If an artist cancels a confirmed booking:

• the organizer is told straight away, so they can find someone else;
• the artist must return any money the organizer paid them for that booking; and
• cancelling often or without good reason breaks our Terms and can lead to the artist's account being suspended.

If an artist does not turn up and did not tell you, please report it to us. We will review the artist's account and may suspend it, and the artist must return any money you paid for that booking.

If the organizer is not there, or does not give the artist access to perform, the artist does not have to reschedule. Whether any money is returned depends on what you both agreed.

If you are unhappy with a service, please talk to the artist first. If that does not solve it, report it in the app or write to support@artberry.in as soon as you can, ideally within 7 days of the event, with a description and any photos, videos or messages that help. Our team will review the accounts involved and may act under our Terms. Because Artberry holds no money, any refund is agreed directly between the organizer and the artist. You can also contact the National Consumer Helpline on 1915.

In case of events beyond reasonable control (natural disasters, government restrictions, pandemics, etc.), either party may cancel without penalty to their standing on the Platform.

Artberry does not have a reschedule option. To change the date, message the artist. Once they agree, cancel the booking and send a new request for the new date.

1. Sign in to Artberry.
2. Open Bookings.
3. Open the booking you want to cancel.
4. Choose to cancel the request or booking, then confirm.
5. The other person is told straight away.

For help, write to support@artberry.in.

For any questions about cancellations, please contact us: