Cancellation Policy

Artberry Tech Private Limited runs a discovery and booking platform that connects Clients with Artists. Artberry does not process, hold, or escrow payments - so there are no payments for Artberry to refund. This policy explains how cancellations work and how money paid directly to an Artist is handled.

A booking begins as a request from a Client. It is confirmed only once the Artist accepts. Any payment for a confirmed booking is arranged and settled directly between the Client and the Artist, outside the Platform. Booking on Artberry is free for both Clients and Artists, and we charge no commission.

You can withdraw a pending request or cancel a confirmed booking at any time from the "Bookings" section of your account. Because Artberry does not collect any payment, there is nothing for us to refund. If you have already paid the Artist directly, any refund of that amount is a matter between you and the Artist - we encourage both parties to agree cancellation terms in advance.

If an Artist cancels a confirmed booking:

• The Client is notified immediately so they can find an alternative
• Any amount the Client paid the Artist directly should be returned by the Artist
• Repeated cancellations may reduce an Artist's visibility or lead to suspension

Artist No-Show:

If an Artist fails to appear without prior notice, please report it to our support team. The Artist's account will be reviewed and may be suspended. Any payment made directly to the Artist is to be resolved between the parties.

Client No-Show:

If a Client is not present or does not provide access for the Artist to perform, the Artist is under no obligation to reschedule or to return any amount already paid.

If you are unsatisfied with a service:

• Report the issue to our support team within 48 hours of the event
• Provide a detailed description and any supporting evidence (photos, videos)
• Our team will review and may mediate between the parties and act on accounts
• As Artberry holds no funds, any monetary resolution is agreed directly between the Client and the Artist

In case of events beyond reasonable control (natural disasters, government restrictions, pandemics, etc.), either party may cancel without penalty to their standing on the Platform.

Instead of cancelling, a booking may be rescheduled subject to Artist availability. We recommend requesting changes as early as possible so the Artist can plan accordingly.

1. Log into your Artberry account
2. Go to the "Bookings" section
3. Select the booking you wish to withdraw or cancel
4. Choose the cancellation option and follow the prompts
5. The other party is notified automatically

For assistance, contact our support team at support@artberry.in

For any questions about cancellations, please contact us: