Terms and conditions

Welcome to Artberry. These terms and conditions ("Terms") apply to the Artberry app and the website artberry.in (together, the "Platform"). Artberry is run by Artberry Tech Private Limited (CIN U62011PN2025PTC245648), a company registered in India with its registered office at Ganga Orchid, Phase 2, H.No. 1/2A, S.No. 83A, 83B, Mundhwa, Hadapsar, Pune, Maharashtra 411028, India. In these Terms, "Artberry", "we", "us" and "our" mean Artberry Tech Private Limited.

By creating an account or using the Platform, you agree to these Terms. Our Privacy policy explains how we use your personal data. If you do not agree, please do not use the Platform.

Artberry is an online marketplace where artists, performers and creative professionals list their services, and organizers, businesses and individuals find them, chat with them and send booking requests.

Artberry is an intermediary under the Information Technology Act, 2000. We provide the technology. We are not a party to any booking or agreement between users, and we do not employ or act as an agent for any artist or organizer.

You must be at least 18 years old to create an account or use the Platform. By creating an account, you confirm that you are 18 or older. If we find that an account belongs to someone under 18, we delete it.

By using Artberry, you also confirm that:

• you can legally enter into binding agreements;
• the information you give us is accurate and complete; and
• you will follow all applicable laws.

Users may register using mobile number verification or any other methods made available by Artberry.

You are solely responsible for:

• Maintaining confidentiality of your account.
• All activities conducted through your account.
• Updating your profile information when necessary.

Artberry reserves the right to suspend or terminate accounts that provide false, misleading, fraudulent, or incomplete information.

Users may upload profile photos, portfolio photos and videos, descriptions, packages, gig posts and other content.

You represent and warrant that:

• You own or have permission to use all uploaded content.
• Your content does not infringe intellectual property rights of others.
• Your content is lawful, accurate, and not misleading.

Artberry reserves the right to remove any content without prior notice if it violates these Terms.

Artberry is solely a technology platform.

Artberry:

• Does not employ artists.
• Does not employ organizations.
• Does not guarantee bookings.
• Does not guarantee work opportunities.
• Does not guarantee income or business outcomes.
• Does not check the identity, qualifications, quality, legality, safety or reliability of any user, and does not run background checks.

Our team reviews new artist profiles before they appear in search, and new or edited gigs before they go live. This review keeps out spam and content that breaks these Terms. It is not a check of who someone is or how good their work is. Photos, videos and other changes added after a profile is published go live straight away and are reviewed when someone reports them. Always chat with the other person and confirm the details before you book or perform.

When you browse or search, artists with more packages appear first, and among those, newer profiles appear first. The filters and search words you choose, such as category, city, gender, age and experience, decide which artists you see. Gigs appear newest first.

Our team picks some artists to feature on the home screen and website. Nobody can pay for a featured spot or a higher position, and if that ever changes we will label paid placements clearly.

Some artist profiles are samples that Artberry created to show how listings look. They are labelled "Sample", they do not belong to real artists, and they cannot be booked or messaged.

A booking request is not a contract or a payment. It tells the artist what you need. The artist has 24 hours to accept or decline. If they do not reply in time, or the event time passes first, the request expires.

When the artist accepts, the booking is confirmed and we show each of you the other's mobile number so you can agree the details. The agreement for the performance or service is between the organizer and the artist. You are responsible for agreeing the fee, what is included, the schedule and what happens if either of you cancels. We suggest you confirm these in the chat before the event.

Either of you can cancel on Artberry, and the other person is told straight away. Our Cancellation and refund policy explains more.

Artberry is free to use. We charge no commission, and we never collect, hold or process money for bookings. Any payment, advance, refund or cancellation fee is agreed and paid directly between users, outside the Platform, and Artberry is not responsible for payment disputes, non-payment, late payment, fraud or refunds between users.

If we introduce paid features, we will show the price and terms clearly before you choose to pay, and we will tell you before any feature you use stops being free.

Artberry has zero tolerance for objectionable content and abusive users. You must not post, upload, send, share or store anything on Artberry that:

• belongs to someone else and that you have no right to use;
• is obscene, pornographic or paedophilic, invades anyone's privacy, including bodily privacy, or insults or harasses anyone because of their gender;
• is racially or ethnically objectionable, or promotes enmity between groups on the grounds of religion or caste with intent to incite violence;
• is harmful to children, or sexualises anyone under 18 in any way;
• shows anyone nude or in a sexual act without their consent, or threatens to share such images, including edited, morphed or AI-made images;
• infringes any copyright, trademark, patent or other right;
• deceives people about where a message came from, or knowingly spreads information that is false or misleading;
• impersonates another person, including through AI-made or edited images, audio or video;
• relates to or encourages money laundering, gambling, betting or online money games;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries or public order, incites any offence, prevents the investigation of an offence, or insults another nation;
• contains a virus or any code meant to disrupt, damage or limit any computer system; or
• breaks any law in force in India.

You must also not:

• offer, ask for or arrange sexual services, escort services, or anything that could be understood as sex or intimacy in exchange for money or gifts;
• post a gig, apply for work or accept a booking that involves a performer under 18;
• harass, threaten, stalk, bully or abuse anyone, on Artberry or when you meet in person;
• create fake profiles, list prices or packages you do not intend to honour, or show work that is not yours;
• ask for money, bank details or registration fees under false pretences, such as fake casting calls;
• use bots, scrapers or other automated tools, or try to get around our security or limits; or
• open a new account after we have suspended or closed yours.

You can report a profile, gig or chat from its three-dot menu, and block someone from their profile or from your chat with them. Once you block someone, neither of you can message the other, send the other a booking request or apply to the other's gigs. You can unblock people in Settings, under Blocked accounts.

Our team reviews every report within 24 hours. We do not tell the person you reported who reported them. If content or behaviour breaks these Terms, we may remove the content, warn the user, or suspend or close their account, with or without notice. Content we remove stays hidden on our servers with our records about it, so we can deal with the matter and answer lawful requests from the police, courts or government.

If someone has posted content that shows you nude or in a sexual act, exposes your private areas, or impersonates you, including morphed or AI-made images, report it in the app and email support@artberry.in with "Urgent" in the subject. We act on these complaints within 2 hours.

We remove content when a court or the government lawfully directs us to. Breaking these rules can also make you liable to penalties under the Information Technology Act, 2000 and other laws. We report offences that the law requires to be reported, such as those under the Protection of Children from Sexual Offences Act, 2012, to the authorities, and we help the police and courts when the law requires.

If you list your services on Artberry, you agree that:

• your profile, portfolio and packages describe you and your work truthfully, and you own or have the right to use every photo and video you upload;
• you will honour the prices and inclusions in your packages, or agree any change with the organizer before they book;
• you will reply to booking requests honestly and turn up for bookings you accept;
• if you cancel a confirmed booking, or cannot deliver what you agreed, you will return any money you were paid for it; and
• you will handle complaints from people who book you fairly and promptly, and you are responsible for any tax on what you earn.

Mobile verification does not constitute identity verification.

Artberry does not guarantee that any user is genuine, qualified, trustworthy, or suitable.

Users should independently conduct due diligence before entering into any engagement.

Take care when you meet people from Artberry. Meet in public or with others around when you can, tell someone where you are going, and never pay a fee or share bank details to get work. If you feel unsafe, call the police on 112 first, then report the user to us.

Artberry is not responsible for what users do when they meet or work together, including injury, loss, theft, misconduct or harassment caused by another user.

All Artberry trademarks, logos, software, designs and technology are owned by Artberry Tech Private Limited or its licensors.

Users may not copy, reproduce, modify, distribute, or exploit any part of the Platform without written permission.

You keep ownership of everything you upload. By uploading it, you give Artberry a non-exclusive, royalty-free licence to host, store, copy, resize, display and share it on the Platform, in search engine results and in link previews when someone shares your profile or gig, so that the Platform works as you expect. We will not use your photos, videos or name in advertising, app store listings or social media posts outside the Platform without asking you first. This licence ends when you remove the content or delete your account, except for the copies our Privacy policy says we keep.

Artberry may suspend or terminate any account at any time, without prior notice, if:

• These Terms are violated.
• Fraudulent activity is suspected.
• Illegal conduct is detected.
• User behaviour harms the Platform or other users.

You can delete your account at any time from Settings. If we suspend or close your account and you think we made a mistake, write to our Grievance Officer (section 22).

Artberry is provided as it is and free of charge. To the extent the law allows, Artberry and its directors, employees and partners are not liable for:

• anything another user does or fails to do, including disputes, non-payment or fraud by other users;
• indirect or consequential losses, such as loss of income, business, reputation or data; or
• interruptions or errors in the Platform.

If we are liable to you for anything else, our total liability is limited to ₹1,000 or the total amount you paid Artberry in the 12 months before the claim, whichever is higher. Nothing in these Terms limits any liability that cannot be limited under Indian law, such as liability for fraud, or for death or personal injury caused by our negligence, and nothing in these Terms affects your rights under the Consumer Protection Act, 2019.

You agree to indemnify and hold harmless Artberry and its owners from any claims, losses, liabilities, damages, expenses, or legal costs arising from:

• Your use of the Platform.
• Your violation of these Terms.
• Your interactions with other users.
• Any disputes between users.

If something goes wrong with a booking, please talk to the other person first; most problems are solved that way. If that does not work, report it in the app or email support@artberry.in with the booking details. We will review the accounts involved and may act under these Terms, and where the law allows we can confirm the other person's name and registered mobile number so you can take the matter further. We cannot decide who owes money or make anyone pay. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

We may update these Terms from time to time. We will let you know about important changes before they take effect, and update the date at the top of this page. If you keep using the Platform after that, the updated Terms apply. If you do not agree, you can delete your account.

These Terms shall be governed by the laws of India.

Courts located in Pune, Maharashtra, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

This does not stop you from taking a consumer complaint to a consumer commission where you live or work, as the Consumer Protection Act, 2019 allows.

If you have a complaint about content on Artberry, about another user, about a decision we made on your account, or about how we handle your personal data, write to our Grievance Officer.

Please tell us who you are and what the complaint is about, with links or screenshots if you can. We acknowledge every complaint within 24 hours and resolve it within 7 days. A request to remove content that breaks section 9 is resolved within 36 hours. If you are not satisfied with the Grievance Officer's decision, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days.

For anything else about these Terms, write to support@artberry.in.